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The OrgTech Series • Book One
Coming soon
Drawing on decades of experience in accounting and business systems, Jen Galloway shows readers how to understand the work by listening to the people who do it, establish the business rules the technology must support, and keep development aligned with the approved result. The method is tool agnostic and applies across customer, employee, purchasing, and financial processes.
Readers will learn how to make sound system decisions, protect the reliability of data and reporting, evaluate the productive capacity an improvement can return, and use AI without surrendering professional judgment.
The result is technology that reduces unnecessary effort and supports reliable decisions while remaining adaptable as the business changes.
Who this book is for
- Systems professionals who need to understand the business before configuring the technology
- Finance, operations, and department leaders preparing for a system or process change
- Managers responsible for reports, handoffs, approvals, and information that crosses departments
- Growing organizations deciding whether a problem needs clearer ownership, a better process, or new software
- Professionals using AI to investigate problems, evaluate options, and support better decisions
What the book addresses
- How to recognize signals that point to a larger systems problem
- How to learn the work from the people who perform it
- How to define measures, ownership, authority, and reliable sources of information
- How to account for handoffs, uncertainty, and exceptions before they reach production
- How to evaluate the time and productive capacity an improvement may return
- How to use AI for research, diagnosis, review, training, and monitoring without treating its output as fact
- How to keep development aligned with the complete business result
- How to prepare for adoption, verification, correction, and recovery
Tool agnostic by design
The book does not teach one platform. Organizations use different combinations of customer, contract, billing, accounting, tax, reporting, integration, and planning tools. Products also change faster than the business principles they are meant to support.
The method begins with the work, the decisions, and the information that must remain dependable. Those questions can be used before selecting software, while improving an existing system, or when several applications must work together.
Reader resources
Get a practical starting point before your next business or technology decision: a free one-page check to work through with your team.